FAQ
Last updated: Oct 10, 2026
For travellers
What does it cost me?
Nothing. The site is always free for travellers, and there is no commission on the rent.
Do I need an account to send an inquiry?
No. You can inquire as a guest. With an account you get a notification when the inquiry is approved and see the owner's details in your dashboard; as a guest, the owner gets back to you by the phone number or email you gave.
What does the owner see before approving?
The name you entered, your dates, party size, your message and whether you prefer WhatsApp. Not your phone number and not your email.
When do I get the phone number and the address?
When the owner approves. If you inquired from an account, the details appear in your dashboard.
Why is there no exact address on the map?
For the owner's safety. The map shows an approximate location within about a kilometre; the address is released after approval.
How quickly do owners reply?
That depends on the owner; there is no fixed deadline and no automatic closing of an inquiry.
What if I need to cancel?
Cancellation terms are between you and the owner — agree them in writing beforehand. The site is not a party to the booking.
Who can write a review?
Anyone whose inquiry for the property was approved or completed.
The listing is only in Hebrew / English — can I translate it?
Yes, with one click. Machine translations are labelled as such.
How do I know the property is real?
We do not inspect properties physically. Verify by video call, sign an agreement, and do not pay before verifying. Report anything suspicious with the "Report this listing" button.
For owners
What does it cost to list?
Publishing a listing is free.
So what do I pay for?
The reveal of an inquirer's contact details: when you approve an inquiry, the inquirer's phone number and email are released to you. The price is on the approve button before you click. Declining is free.
What if the same person inquires again?
A repeat inquiry from the same inquirer for the same property within 30 days is not charged again.
What if the inquiry was fake?
A revealed lead is not refunded, except for a technical fault or a double charge. Write to us with the inquiry reference and we will look into it.
How do I pay?
Charges accumulate into a monthly invoice you can see in your dashboard. During the current pilot, charges are recorded but not collected; we will notify you before collection begins.
Does my listing go live immediately?
Yes. We may review it after publication and hide or reject it — always with a written reason.
Who sees my address?
Only inquirers you approved. The site shows an approximate location only.
Can I connect my availability to my calendar?
Yes — a personal iCal link from your dashboard; it contains no guest details. Treat it like a password; you can rotate it at any time.
Can I write in English?
Yes. You can request a machine-translation draft into the other language and edit it; an unedited translation is labelled as machine-translated.
How do I hide a listing temporarily?
In your dashboard — "Hide". One click puts it back online.